Dagmar Resort Refund Policy

ALL 2023/2024 SEASON PASSES - Prior to December 1st 2023 - Refunds:

•  90%* Refund for any reason or
• 100% Credit Note for the following season only.

(Processing fees may apply on prepared/completed orders)

 After December 1st 2023 – No Refunds

Due to Accident or Illness During Ski Season:
ALL 2023/2024 SEASON PASSES
No Refunds.

Pro-Rated credits for accident or illness is at the sole discretion of Dagmar Resort.

A Doctor's certificate must be provided. Credit will apply to the following season only.

The Seasons Pass must be returned to Dagmar; calculations for prorating for the next season will begin only after pass has been returned to Dagmar Resort.

Lift Ticket, Lift Ticket & Equipment Rental Packages:
No Refunds will be issued, tickets and packages may be transferred to another day that Dagmar is open at the discretion of Dagmar management. Must transferred during current season only. 

Coupon Books, 8 Packs of Lift Tickets:
No Refunds will be issued. Coupon Books Expire at end of season. 8 Packs may be extended to the next season at the discretion of Dagmar management.

**DAGMAR TICKET REMOVAL POLICY:  To help maintain courteous skiing/snowboarding at the resort; Dagmar personnel have the authority to warn skiers/snowboarders and, if necessary, remove their tickets or season passes, for out of control or irresponsible skiing/snowboarding, being intoxicated or for any other act which endangers the individual skier/snowboarder or anyone else.  Trespassers will be charged and banned from the premises.

7-Week Lesson Programs & Camps
  *   90% refund if request is submitted, confirmation & acknowledgment must be in writing, three (3) weeks prior to lesson start date.
  *   100% credit note for next season

(Processing fees may apply on prepared/completed orders)

All other Products/Services Sold on Dagmar Property:

No Refunds. Credits note may apply at the sole discretion of Dagmar Management.

Opened items: No refunds No exchanges.

Please Be Advised:

-Lost Product will NOT be replaced.

-You are RESPONSIBLE FOR YOUR PRODUCT after purchase.
-Lift Tickets that fall off or are lost will NOT be replaced. Please take the time to put tickets on your jacket correctly, please ask for assistance if needed.

TICKETS ARE TO BE VISABLE AT ALL TIMES; Do not put lift tickets into your pocket or wallet.

Due to certain unforeseen conditions, a refund less a 25% admin fee may be granted at the sole discretion of Dagmar Management. 

PLEASE READ THE FOLLOWING CAREFULLY
CONDITIONS OF SEASON PASS, ALL PRODUCTS OR SERVICES PURCHASED

1. Dagmar Resort Limited reserves the right to revoke or remove the season pass privileges or any person not complying with ski area rules. This includes bad behaviour and foul language. The season pass or ticket may be removed by any of our Management Staff or the Ski Patrol. No refunds will be given.
2. Season Pass & Tickets must be worn on the arm or jacket while skiing and visible to Dagmar Staff at all times. Loops are provided; Arm-Bands are available for sale. Keeping your Pass safe is your responsibility.
3. Season Passes are NOT TRANSFERABLE. Attempted transfer will result in the immediate removal and termination of the pass. No Refunds given.
4. Lost or Stolen Season Passes must be reported immediately to the office. A charge of $75.00 will apply for a first time replacement, a second replacement is 50% of pass cost.
5. If a Season Pass is forgotten, a lift ticket must be purchased. Regular rates will be charged for occurrences.
6. Season Passes are not refundable. Passes or tickets are not prorated.
7. Season Passes or any other products not picked up, will NOT be refunded or credited. Once a purchase is made it is your responsibility to pick-up at your convenience when Dagmar is open. All products expire at season’s end.
8. E-transfer, Cheque are accepted. NO CHEQUES after December 1st.
9. If management offers a refund at their sole discretion, each purchased product is subject to a non-refundable administration fee of 25% at the sole discretion of Dagmar Resort.
10. All purchases made in error or duplicated are subject to administration fees.
11. Parent or guardian’s signature is required for persons under 18 years of age; adults must read and initial their own waivers.
12. Proof of age or student card may be requested when purchasing a Season Pass.
13. Dagmar Reserves the Right to deny any persons entry to its facility at its sole discretion.
14. Bullying of any kind in person or on social media is not acceptable and will not be tolerated; you will be banned from Dagmar property. No refunds will be provided.

DAGMAR RESORT LTD RESERVES THE RIGHT TO MAKE ANY CHANGES, INCLUDING CHANGES TO PRICES, DATES, And SCHEDULES & LIFT OPERATING TIMES. DAGMAR IS NOT RESPONSIBLE FOR LOST OR STOLEN OR DAMAGED EQUIPMENT, PERSONAL BELONGINGS or LOST PURCHASED PRODUCTS. BULLYING OR THREATENING OF STAFF BY CUSTOMERS IN PERSON OR ON SOCIAL MEDIA IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. POLICE WILL BE NOTIFIED. DAGMAR RESERVES THE RIGHT TO DENY ANY PERSONS ENTRY TO ITSFACILITY AT ITS SOLE DISCRETION.

PLEASE BE AWARE OF SKIER’S RESPONSIBILITY CODE, IT IS YOUR RESPOSIBLITY!

I hereby absolve Dagmar Resort Limited, its employees and instructors from all claims from damages or injuries sustained by myself or all listed dependents.

Dagmar Resort Ltd. & MY Snow School Inc.

RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT
(hereinafter referred to as the “Release Agreement”)
BY SIGNING THIS DOCUMENT YOU WILL WAIVE OR GIVE UP CERTAIN LEGAL RIGHTS,
INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF THE OCCUPIERS’ LIABILITY ACT OR CLAIM COMPENSATION FOLLOWING AN ACCIDENT
PLEASE READ CAREFULLY!
This Release Agreement shall apply to all subsequent pass & card renewals.

TO: Dagmar Resort Ltd. & MY Snow School Inc. and its directors, officers, employees, instructors, agents, representatives, volunteers, independent contractors, subcontractors, sponsors, successors and assigns (hereinafter collectively referred to as the “Releasees”).

SECTION 1: ACKNOWLEDGEMENT OF RISKS – PLEASE READ CAREFULLY!

I am aware that skiing, snowboarding and participating in snow school lessons, clinics and sessions (collectively referred to as the “Activity”) involve many risks, dangers and hazards including, but not limited to: boarding, riding and disembarking ski lifts; changing weather conditions; avalanches; exposed rock, earth, ice, and other natural objects; trees, tree wells, tree stumps and forest deadfall; the condition of snow or ice on or beneath the surface; negligent first aid; failure to act safely or within one’s own ability or to stay within designated areas; negligence of other persons; and RISKS RESULTING FROM THE NEGLIGENCE, BREACH OF CONTRACT, OR BREACH OF ANY STATUTORY DUTY OF CARE ON THE PART OF THE RELEASEES. I UNDERSTAND THAT NEGLIGENCE INCLUDES FAILURE ON THE PART OF THE RELEASEES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM, OR WARN ME OF, THE RISKS, DANGERS AND HAZARDS. I also understand that other risks include variations in the terrain which may create blind spots or areas of reduced visibility; variations in the surface or sub-surface, including changes due to man-made or artificial snow; variable and difficult conditions; streams, creeks, and exposed holes in the snow pack above streams or creeks; cliffs; crevasses; snowcat roads, road-banks or cut-banks; collision with lift towers, fences, snow making equipment, snow grooming equipment, snowcats, snowmobiles or other vehicles, equipment or structures; encounters with domestic and wild animals including dogs and bears; exposure to INFECTIOUS DISEASE CONTRACTED THROUGH VIRUSES, BACTERIA, PARASITES, AND FUNGI WHICH MAY BE TRANSMITTED THROUGH DIRECT OR INDIRECT CONTACT; collision with other persons; loss of balance or control; slips, trips and falls; and accidents during participation in the Activity. I am also aware that the risks, dangers and hazards referred to above exist throughout and beyond the ski area and that many hazards are unmarked.

SECTION 2: ASSUMPTION OF RISKS – PLEASE READ CAREFULLY!

I FREELY ACCEPT AND FULLY ASSUME ALL THE RISKS, HAZARDS, AND DANGERS AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE (AS SET OUT IN SECTION 1) WHILE ENGAGED IN OR AS A RESULT OF MY VOLUNTARY PARTICIPATION IN THE ACTIVITY

SECTION 3: RELEASE OF LIABILITY, WAIVER OF CLAIMS AND INDEMNITY AGREEMENT.
THESE CONDITIONS WILL AFFECT YOUR LEGAL RIGHTS – PLEASE READ CAREFULLY!

IN CONSIDERATION OF the Releasees accepting my application for a Season Pass and permitting my use of the lifts, ski runs, trails, terrain parks, race courses, restaurants, day lodge, parking, access roads and other ski area facilities (hereinafter “the premises”), I hereby agree as follows:

1. I AM GIVING UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE, that arise or result from in whole or in part, participating in the Activity and, without limitation, claims arising out of or resulting from THE NEGLIGENCE, BREACH OF CONTRACT, BREACH OF ANY DUTY OF CARE OWED BY THE RELEASEES UNDER THE OCCUPIERS’ LIABILITY ACT;
2. WAIVE ANY AND ALL CLAIMS THAT I HAVE OR MAY HAVE IN THE FUTURE against the Releasees;
3. RELEASE THE RELEASEES FROM ANY AND ALL LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE, AND INJURY AND DEATH, INCLUDING ANY CLAIM FOR CONTRIBUTION AND INDEMNITY, that I may suffer from my participation in the Activity DUE TO ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE, BREACH OF CONTRACT AND ANY DUTY OF CARE OWED TO ME BY THE RELEASEES UNDER THE OCCUPIERS’ LIABILITY ACT. I UNDERSTAND THAT NEGLIGENCE INCLUDES THE FAILURE ON PART OF THE RELEASEES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM OR WARN ME OF THE RISKS, DANGERS AND HAZARDS REFERRED TO ABOVE; and
4. INDEMNIFY AND HOLD HARMLESS the Releasees from any and all liability, including claims for contribution and indemnity, for any damage to property of or personal injury to, any third party, resulting from my, or my family member or next of kins, use of the Releasees’ property or participation in the Activity.
5. AGREEMENT BINDING - This Release Agreement shall be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;
6. JURISDICTION - This Release Agreement and any rights, duties and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of Ontario and no other jurisdiction. Any litigation involving the parties to this Release Agreement shall be brought solely within Ontario, and shall be within the exclusive jurisdiction of the Courts of Ontario; and
7. SEVERABILITY - If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, such determination shall not impair or affect the validity, legality or enforceability of the remaining provisions hereof, and each provision is hereby declared to be separate, severable and distinct.

In entering into this Release Agreement, I am not relying upon any oral or written representations or statements made by the Releasees with respect to the safety of skiing or snowboarding other than what is set forth in this Agreement.

The Season Pass issued to the Passholder is the property of Dagmar Resort Ltd. & MY Snow School Inc., is not transferable, not for resale and is revocable for misconduct or breach of the Alpine Responsibility Code.

I HAVE READ AND UNDERSTAND THIS RELEASE AGREEMENT AND I AM AWARE THAT BY SIGNING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS WHICH I OR MY HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, ASSIGNS AND REPRESENTATIVES MAY HAVE AGAINST THE RELEASEES.

Should I take a lesson? 

Answer: 
Regardless of your ability, you can always improve your skiing or snowboarding technique. It is recommended that all beginners take lessons to learn to ski and snowboard properly and to reduce the chance of injury while on the hill. 

How do I reserve lesson and/or Programs? 

Answer: 
i. Lessons are required to be booked in advanced. Please contact our snow school by email snowschool@skidagmar.com or by phone at 905-649-2002 ext. 22. 
ii. Programs can be booked online through our website at www.skidagmar.com. Click on the Online Store, it is easy and convenient. 
 

Can I book lessons for my child if they have special needs? 

Answer: 
Yes, please inform the Snow School of special needs that your child may have. We can better accommodate your child if we are informed. 

What should I or my children wear for the lesson? 

Answer: 
Please dress appropriately for the weather report. Lessons operate in all weather conditions. Everyone should be dressed in several layers, all zippers zipped. Scarves tucked into jackets. 1 pair of warm socks, waterproof gloves and sunscreen for those sunny days. Be prepared to be outdoors for the duration of the lesson! 

What should I do if the weather is bad? 

Answer: 
Due to the large number of lesson participants, it is up to you to contact Dagmar Resort if you are unsure about the weather. Please use he phone lines to contact Dagmar 24 hours in advance to cancel your lesson without penalty. Program classes are held in all weather conditions. However, if Dagmar must close a make up weekend will be added onto the end of the program. 

Can another child replace my child in lessons if my child is absent? 

Answer:  

Unfortunately no, we do require the registered child to attend their lessons. 

What time should I arrive for my lesson? 

Answer: 

Daily Private Lessons - Please note there will be line ups on busy days both indoors and outdoors. Please arrive a minimum of one hour prior to any scheduled lesson, especially if renting equipment. 

Programs and Camps – Your child should be at your meeting sign, ready to ski or snowboard 5 minutes before your lesson start time. 

What time should I pick up my child from the lesson? 

Answer: 

The instructors are booked to teach every hour and they cannot be late for their next clients. Please arrive a couple of minutes before the end of the lesson time at your meeting sign to pick up your child. We require the same parent/guardian to drop off and pick up your child from the lesson each week. If there are any changes, please inform your instructor at the start of the lesson. 

What happens if I am late for my lesson? 

Answer: 
i. Once a lesson has commenced; you will receive the remaining time of your scheduled lesson.  

ii. There are no refunds for late daily private, program or camp lessons. 

iii. Programs and Camps – Instructors will wait for 1-3 minutes past the lesson start time and then they will begin the lesson. If you late and have missed your instructor, please stay at your meeting sign. The instructor will teach the kids who have arrived on time for 20 minutes and then return to the sign to pick up any late comers. Please learn the name of your Instructor! 

What happens if I miss my lesson? 

Answer: 
i. We require a 24 -hour notice to cancel a daily private lesson or the full lesson fee will be charged. 

ii. There are no make-ups or date changes for missed program or camp lessons. No refunds on missed lessons. 

What happens if I lose or forget my child’s program pass? 

Answer: 
i. If you forget your child’s program pass you will be required to purchase a regular lift ticket from the Customer Service Counter for the day. 

ii. If you lose your child’s program pass, a replacement fee of $75.00 per pass will apply. Please visit the Snow School Office to get a replacement pass. 

Do you have childcare for my other children or for when I am in a lesson? 

Answer: 
Unfortunately, there is no childcare available at this time. Our chalet is a wonderful place to sit and relax if you are bringing family members that do not ski. 

Can I be on the Snow with my Children? 

Answer: 
Unfortunately no, unless you have a valid lift ticket or a VIP Parent Pass or a Seasons Pass.  If your children are in a lesson or program, you will take them to the designated area and return back onto the deck or sidewalk and watch them safely from these areas. If you wish to be an observer on the snow in the designated area, you will need to purchase a ticket.  Safety is the most important factor and we appreciate your cooperation in recognizing this. 

How do equipment rentals work for programs and/or camps? 

Answer: 
i. Participants will be supplied with a rental form for there first day of program and/or camp. This will need to be taken downstairs to our Rental Department to get set up. Prepare for line-ups while getting your rentals. 

ii. Equipment will be pre-set and ready for 2nd day of programs in our Rental Department. 

iii. Returned rentals will be disinfected before being placed back into service. 

What happens if my child needs to go to the washroom during the lesson? 

Answer: 
If your child requires to use the washroom, they will be taken to the outdoor Snow School window where you will be called to take them. Please ask your instructor where to meet you to continue in the lesson. 

What happens if my child becomes distressed during the lesson? 

Answer: 
If your child becomes overly distressed during the lesson, the instructor will try their best to calm your child and involve them in the lesson. After 15-20 minutes, you may be called during the lesson to help comfort your child.  

What happens if my child is in an accident? 

Answer: 
Skiing and snowboarding are outdoor sports and as a result accidents in the class may occur. The instructors are trained to stay with the child until Ski Patrol arrives. They are to report to the Ski patrol office immediately to report the accident. Parents will be called once the Ski Patrol has stabilized the situation. 

How does my child use, get on and off the chairlifts? 

Answer: 
i. Snow School assistants are available to provide assistance to the instructors for groups with children age 6-8. When taking children up the chairlift, please be aware that you or another adult in the chairlift line up may be asked to assist the children up the lifts. This is the same policy at all resorts including ski areas such as Whistler/Blackcomb, Mt. Tremblant and Blue Mountain. 

ii. To assist your child, please be aware that the instructor may need to hold, push or touch your child throughout the lesson. 

iii. All Children will be using the chairlifts throughout the 7 weeks. Children who are unable to load the chairlift no their own will require assistance. Please understand it does take a bit of time for the instructors to organize the children at the bottom of the lift and to find competent, suitable adults to assist. Safety is the priority however bums don’t always make the chairlift seat at the very bottom of the lift. This generally does not result in any injuries and the chairlift is stopped.  

How busy are the lift line ups? 

Answer: 
Generally, it only takes a few minutes to get up our lifts. Lesson participants are able to enter a Snow School line up with their Instructor on busier days where they can by-pass regular customers.  

What happens when my child’s instructor is absent? 

Answer: 
If your regular instructor is ill or injured and is not able to teach the class, a replacement instructor will be provided.  

Do 7 Week Programs run on Family Day weekend? 

Answer: 
Programs do not run on the Family Day weekend in February. If you would like to come out on that weekend you would be required to buy regular lift tickets and rentals if needed. 

How does the evaluation process work for programs? 

Answer: 
i. Children may be changed to a higher or lower level group after the first weekend of programs, depending on their abilities. You will be contacted after the first weekend regarding this change. Group sizes may change slightly after the first weekend too, form 3-5 kids for Snow Buddies and from 6-9 kids for Slope Shredders. 

ii. If your child has been in programs before, please do not be alarmed if your child receives the same level as the previous season. The National Skier and Snowboarder Progression Systems have become more challenging over the past couple of seasons and the more skilled your child is, the harder it becomes to achieve the next level.  

iii. All students are evaluated on week 6 of the programs.  

Additional Resources: 

Please go to www.skisafety.ca prior to arriving for our lessons! Sit down with your child and view the information and videos to be better prepared for your first day of your lessons!