Common Questions and Answers
Please view our frequently asked questions below or feel free to contact us at any time if you have any questions, concerns, or comments.
Parking, Transportation and Accomodations:
Answer:
You can park right in front of the chalet. Even on busy days parking is literally steps away.
Answer:
No, Parking is free at Dagmar during the winter ski season and located right in front of the chalet. Handicap Parking is also available right beside the main entrance.
NOTE: During the summer there will be parking charges if an event is going on.
Answer:
At this time we do not offer any bus services.
Please contact our office at 905-649-2002 ext. 21 and we can assist you with public transportation options.
Uber is popular as is Taxi service from the Go Station.
Answer:
i. No, however there are multiple hotels, inns and B&B’s located in the area.
Please contact us at info@skidagmar.com and we can provide you with a few suggestions in the area.
Property Rules:
Answer:
Walking on the hill is STRICTLY PROHIBITED. You must have a valid area ticket and proper ski attire to be on the hill.
It is for the safety of you and the skiers on the hill that we ask you to stay off the hill.
Answer:
Unfortunately no, unless you have a valid lift ticket or a VIP Parent Pass. or a Seasons Pass. If your children are in a lesson or program, you will take them to the designated area and return back onto the deck or sidewalk and watch them safely from these areas. If you wish to be an observer on the snow in the designated area, you will need to purchase a ticket. Safety is the most important factor and we appreciate your cooperation in recognizing this.
Answer:
Unfortunately, there are no dogs allowed on the property. Your furry friends and fur babies must stay at home. It is for the safety of the skiers and your pets. We have seen customers ignore the signs and bring their pets and go for walks with their dogs. Please be respectful and know that this is Private Property as are the surrounding properties.
* Service Dogs are allowed in the resort and must be leashed at all times. However, they are not allowed on hill.
Season Pass Policies / Procedures:
Answer:
i. You can purchase passes a number of ways. online through our website at www.skidagmar.com. Click on the Online Shopping Cart, it is easy and convenient.
ii. Over the phone by calling 905-649-2002-ext. 21.
iii. You may come into the office at your convenience, but please call ahead to check office hours.
Answer:
A valid Picture ID is required when picking up a pass. For quick pickup email pictures in ahead of time and your pass will be waiting for you. Please bring the Credit Card identity proof.
Answer:
If you want to avoid line-ups, the best time to pick up your pass is pre-season (Resort hours vary). If you wait until your first day of skiing, you can expect a wait time while we take your photo and print your pass. Remember to email your photo to us for quick pickup.
Answer:
If the terms and conditions and the liability waiver are signed when you purchase your pass, your child under 18 can pick up his/her pass. If the paperwork has not been signed, a parent or guardian must be present in order for the child under 18 to pick up the pass. ID is required.If you want to avoid line-ups, the best time to pick up your pass is pre-season (Resort hours vary). If you wait until your first day of skiing, you can expect a wait time while we take your photo and print your pass. Remember to email your photo to us for quick pickup.
Answer:
A regular area ticket must be purchased as no complimentary tickets will be issued.
Answer:
If you lose your pass there is a replacement fee of $66.38 plus HST the first time. If lost a second time the fee is 50% of the original pass price.
Answer:
Unfortunately some people have given their pass to a friend and claimed it was lost. If a pass is found, whom-ever finds it and might not turn it in but will use it under false pretence hoping they will not be caught. If caught they would be banned from Dagmar. The safety of your pass is your responsibility.
Equipment Rentals
Answer:
A deposit is required for anyone renting equipment. A credit card is preferred, if you do not have a credit card, a form of ID can be left at the office & is returned once the equipment is back.
Cash Deposits are per person as listed below:
i. Full Equipment Rental – $200.00
ii. Just Skis or Snowboard – $200.00
iii. Just Boots – $150.00
iv. Just Poles or Helmet – $50.00
Food and Beverage
Answer:
Yes, Dagmar has a fully operational cafeteria, as well as a Coffee Bar and Fully Licensed Lounge.
Answer:
We strive to work with our F&B vendors to provide safe and delicious meals for those with dietary restrictions.
Despite taking every precaution we cannot guarantee that menu items are free of trace amounts of allergens or other ingredients.
Answer:
No, outside food or drink is not permitted this includes Coffee from Tim Hortons or any other establishment. You may bring a small brown bag lunch that can be eaten at the picnic tables, all other tables are reserved for Dagmar food and drink purchases.
You will be asked to leave if protocol is not followed.
Lessons & Programs
Answer:
No, Dagmar does not participate in the Snow pass Program.
Answer:
Regardless of your ability, you can always improve your skiing or snowboarding technique. It is recommended that all beginners take lessons to learn to ski and snowboard properly and to reduce the chance of injury while on the hill.
Answer:
i. Lessons are required to be booked in advanced. Please contact our snow school by email snowschool@skidagmar.com or by phone at 905-649-2002 ext. 22.
ii. Programs can be booked online through our website at www.skidagmar.com. Click on the Online Shopping Cart, it is easy and convenient.
iii. Over the phone by calling 905-649-2002-ext. 22.
Answer:
Unfortunately, there is no childcare available at this time. Our chalet is a wonderful place to sit and relax if you are bringing family members that do not ski.
