Common Questions and Answers
Please view our frequently asked questions below or feel free to contact us at any time if you have any questions, concerns, or comments.
Parking, Transportation and Accomodations:
Answer:
You can park right in front of the chalet. Even on busy days parking is literally steps away.
Answer:
No, Parking is free at Dagmar during the winter ski season and located right in front of the chalet. Handicap Parking is also available right beside the main entrance.
NOTE: During the summer there will be parking charges if an event is going on.
Answer:
At this time we do not offer any bus services.
Please contact our office at 905-649-2002 ext. 21 and we can assist you with public transportation options.
Uber is popular as is Taxi service from the Go Station.
Answer:
i. No, however there are multiple hotels, inns and B&B’s located in the area.
Please contact us at info@skidagmar.com and we can provide you with a few suggestions in the area.
Property Rules:
Answer:
Walking on the hill is STRICTLY PROHIBITED. You must have a valid area ticket and proper ski attire to be on the hill.
It is for the safety of you and the skiers on the hill that we ask you to stay off the hill.
Answer:
Unfortunately no, unless you have a valid lift ticket or a VIP Parent Pass. or a Seasons Pass. If your children are in a lesson or program, you will take them to the designated area and return back onto the deck or sidewalk and watch them safely from these areas. If you wish to be an observer on the snow in the designated area, you will need to purchase a ticket. Safety is the most important factor and we appreciate your cooperation in recognizing this.
Answer:
Unfortunately, there are no dogs allowed on the property. Your furry friends and fur babies must stay at home. It is for the safety of the skiers and your pets. We have seen customers ignore the signs and bring their pets and go for walks with their dogs. Please be respectful and know that this is Private Property as are the surrounding properties.
* Service Dogs are allowed in the resort and must be leashed at all times. However, they are not allowed on hill.
Answer:
Dagmar Resort is not responsible for lost or stolen equipment, or damages to personal property. Please bring a lock with you and lock up your equipment every time you come into the resort. Note: Locks are also available for purchase at our Gift Shop. Tip: Take good clear photos of your Skis/ Boards from the front and the back and be sure to do a close-up of the serial number on your items. This will help with identification for the police in case your equipment is taken.
Answer:
One series of signs that are posted at each lift and throughout the resort is the very important
“Alpine Responsibility Code” & “Exclusion of Liability – Assumption of Risk”
As a guest of Dagmar, please take the time as it is YOUR RESPONSIBITY to read and understand the posted signage and share the information with your family and friends.
Season Pass Policies / Procedures:
Answer:
i. You can purchase passes a number of ways. Online through our website at www.skidagmar.com. Upper right hand corner in Blue; Click on the Online Store, it is easy and convenient. ii. You can visit the office at your convenience, but please call ahead to check office hours and make an appointment.
Answer:
A valid Picture ID is required when picking up a pass or proof of payment.
Answer:
If you want to avoid line-ups, the best time to pick up your pass is pre-season
Please be sure you have received your confirmation email that your pass is ready for pickup. Send us a quick email info@skidagmar.com or call 905-649-2002 if you are coming to the office as our office hours vary during the off season.
If you wait until your first day of skiing, you can expect a wait time up to 2 hours.
Answer:
If the terms and conditions and the liability waiver are signed when you purchase your pass, your child under 18 can pick up his/her pass.
If the paperwork has not been signed, a parent or guardian MUST be present in order for the child under 18 to pick up the pass. ID is required.
Answer:
A regular area ticket must be purchased as no complimentary tickets will be issued.
Tip: Have your pass handy to your helmet or skis/board or place inside your boots to help you remember.
Answer:
If you lose your pass there is a replacement fee of $66.38 plus HST the first time. If lost a second time the fee is 50% of the original pass price.
Answer:
Unfortunately some people have given their pass to a friend and claimed it was lost. If a pass is found, whom-ever finds it and might not turn it in but will use it under false pretense hoping they will not be caught. If caught they would be banned from Dagmar. The safety of your pass is your responsibility.
Answer:
i. No, passes are non-transferable and will have your name and photo on it.
ii. Your pass will be confiscated and not re-issued if another person is caught using your pass. iii. The person caught using the pass will be charged for a full day lift ticket and fined an additional $100.00 for fraudulent use.
Answer:
i. Passes must be visible at all times while on the hill. A loop is provided and recommended for attaching the pass to your jacket. Arm bands are also available for purchase at our office if you are not comfortable with just the loop.
**Please ensure that your pass is clearly visible to the Lift Operator when you are boarding the lift, if it is not visible you will be asked to step aside from the line-up until you pass is verified.
ii. Passes must be presented to any Dagmar employee upon request.
iii. Season passes may not be altered in any way.
Equipment Rentals
Answer:
A deposit is required for anyone renting equipment. A credit card is preferred, if you do not have a credit card, a form of ID can be left at the office & is returned once the equipment is back.
Cash Deposits are per person as listed below:
i. Full Equipment Rental – $200.00
ii. Just Skis or Snowboard – $200.00
iii. Just Boots – $150.00
iv. Just Poles or Helmet – $50.00
Food and Beverage
Answer:
Yes, Dagmar has a fully operational cafeteria, as well as a Coffee Bar and Fully Licensed Lounge.
Answer:
We strive to work with our F&B vendors to provide safe and delicious meals for those with dietary restrictions.
Despite taking every precaution we cannot guarantee that menu items are free of trace amounts of allergens or other ingredients.
Answer:
No, outside food or drink is not permitted this includes Coffee from Tim Hortons or any other establishment. You may bring a small brown bag lunch that can be eaten at the picnic tables, all other tables are reserved for Dagmar food and drink purchases.
You will be asked to leave if protocol is not followed.
Daily Lessons & Programs
Answer:
Regardless of your ability, you can always improve your skiing or snowboarding technique. It is recommended that all beginners take lessons to learn to ski and snowboard properly and to reduce the chance of injury while on the hill.
Answer:
i. Lessons are required to be booked in advanced. Please contact our snow school by email snowschool@skidagmar.com or by phone at 905-649-2002 ext. 22.
ii. Programs can be booked online through our website at www.skidagmar.com. Click on the Online Store, it is easy and convenient.
Answer:
Yes, please inform the Snow School of special needs that your child may have. We can better accommodate your child if we are informed.
Answer:
Please dress appropriately for the weather report. Lessons operate in all weather conditions. Everyone should be dressed in several layers, all zippers zipped. Scarves tucked into jackets. 1 pair of warm socks, waterproof gloves and sunscreen for those sunny days. Be prepared to be outdoors for the duration of the lesson!
Answer:
Due to the large number of lesson participants, it is up to you to contact Dagmar Resort if you are unsure about the weather. Please use he phone lines to contact Dagmar 24 hours in advance to cancel your lesson without penalty. Program classes are held in all weather conditions. However, if Dagmar must close a make up weekend will be added onto the end of the program.
Answer:
Unfortunately no, we do require the registered child to attend their lessons.
Answer:
Daily Private Lessons – Please note there will be line ups on busy days both indoors and outdoors. Please arrive a minimum of one hour prior to any scheduled lesson, especially if renting equipment.
Programs and Camps – Your child should be at your meeting sign, ready to ski or snowboard 5 minutes before your lesson start time.
Answer:
The instructors are booked to teach every hour and they cannot be late for their next clients. Please arrive a couple of minutes before the end of the lesson time at your meeting sign to pick up your child. We require the same parent/guardian to drop off and pick up your child from the lesson each week. If there are any changes, please inform your instructor at the start of the lesson.
Answer:
i. Once a lesson has commenced; you will receive the remaining time of your scheduled lesson.
ii. There are no refunds for late daily private, program or camp lessons.
iii. Programs and Camps – Instructors will wait for 1-3 minutes past the lesson start time and then they will begin the lesson. If you late and have missed your instructor, please stay at your meeting sign. The instructor will teach the kids who have arrived on time for 20 minutes and then return to the sign to pick up any late comers. Please learn the name of your Instructor!
Answer:
i. We require a 24 -hour notice to cancel a daily private lesson or the full lesson fee will be charged.
ii. There are no make-ups or date changes for missed program or camp lessons. No refunds on missed lessons.
Answer:
i. If you forget your child’s program pass you will be required to purchase a regular lift ticket from the Customer Service Counter for the day.
ii. If you lose your child’s program pass, a replacement fee of $75.00 per pass will apply. Please visit the Snow School Office to get a replacement pass.
Answer:
Unfortunately, there is no childcare available at this time. Our chalet is a wonderful place to sit and relax if you are bringing family members that do not ski.
Answer:
Unfortunately no, unless you have a valid lift ticket or a VIP Parent Pass or a Seasons Pass. If your children are in a lesson or program, you will take them to the designated area and return back onto the deck or sidewalk and watch them safely from these areas. If you wish to be an observer on the snow in the designated area, you will need to purchase a ticket. Safety is the most important factor and we appreciate your cooperation in recognizing this.
Answer:
i. Participants will be supplied with a rental form for there first day of program and/or camp. This will need to be taken downstairs to our Rental Department to get set up. Prepare for line-ups while getting your rentals.
ii. Equipment will be pre-set and ready for 2nd day of programs in our Rental Department.
iii. Returned rentals will be disinfected before being placed back into service.
Answer:
If your child requires to use the washroom, they will be taken to the outdoor Snow School window where you will be called to take them. Please ask your instructor where to meet you to continue in the lesson.
Answer:
If your child becomes overly distressed during the lesson, the instructor will try their best to calm your child and involve them in the lesson. After 15-20 minutes, you may be called during the lesson to help comfort your child.
Answer:
Skiing and snowboarding are outdoor sports and as a result accidents in the class may occur. The instructors are trained to stay with the child until Ski Patrol arrives. They are to report to the Ski patrol office immediately to report the accident. Parents will be called once the Ski Patrol has stabilized the situation.
Answer:
i. Snow School assistants are available to provide assistance to the instructors for groups with children age 6-8. When taking children up the chairlift, please be aware that you or another adult in the chairlift line up may be asked to assist the children up the lifts. This is the same policy at all resorts including ski areas such as Whistler/Blackcomb, Mt. Tremblant and Blue Mountain.
ii. To assist your child, please be aware that the instructor may need to hold, push or touch your child throughout the lesson.
iii. All Children will be using the chairlifts throughout the 7 weeks. Children who are unable to load the chairlift no their own will require assistance. Please understand it does take a bit of time for the instructors to organize the children at the bottom of the lift and to find competent, suitable adults to assist. Safety is the priority however bums don’t always make the chairlift seat at the very bottom of the lift. This generally does not result in any injuries and the chairlift is stopped.
Answer:
Generally, it only takes a few minutes to get up our lifts. Lesson participants are able to enter a Snow School line up with their Instructor on busier days where they can by-pass regular customers.
Answer:
If your regular instructor is ill or injured and is not able to teach the class, a replacement instructor will be provided.
Answer:
Programs do not run on the Family Day weekend in February. If you would like to come out on that weekend you would be required to buy regular lift tickets and rentals if needed.
Answer:
i. Children may be changed to a higher or lower level group after the first weekend of programs, depending on their abilities. You will be contacted after the first weekend regarding this change. Group sizes may change slightly after the first weekend too, form 3-5 kids for Snow Buddies and from 6-9 kids for Slope Shredders.
ii. If your child has been in programs before, please do not be alarmed if your child receives the same level as the previous season. The National Skier and Snowboarder Progression Systems have become more challenging over the past couple of seasons and the more skilled your child is, the harder it becomes to achieve the next level.
iii. All students are evaluated on week 6 of the programs.
Please go to www.skisafety.ca prior to arriving for our lessons! Sit down with your child and view the information and videos to be better prepared for your first day of your lessons!
