FAQs

Frequently Asked Questions

Answer:
Unfortunately, there are no dogs allowed on the property. Your furry friends must stay at home. It is for the safety of the skiers and your pets. 

* Service Dogs are allowed in the resort and must be leashed at all times. However, they are not allowed on hill.

Answer:
No, walking on the snow is STRICTLY PROHIBITED. You must purchase a valid ticket or pass. A special Standing ticket is available for the Magic Carpet area only. Not for use on the magic carpet but standing at the base of the carpet. You must not be running up and down along the side of the carpet, standing at the base is the only option. The snow is for skiers and snowboarders, not for walking about as this poses a danger to yourself and others. If the protocol is not followed you will be asked to leave.

Answer:
No, outside food or drink is not permitted at Dagmar. This includes Coffee from Tim Hortons, MacDonalds, or any other establishment. You may bring a small brown bag lunch that can be eaten at the picnic tables, all other tables are reserved for Dagmar food and drink purchases.
Please be respectful of the facility or you will be asked to leave if the protocol is not followed. Thank-you.

Answer:

i. No, passes are non-transferable and will have your name and photo on it.

ii. Your pass will be confiscated and not re-issued if another person is caught using your pass. iii. The person caught using the pass will be charged for a full day lift ticket and fined an additional $100.00 for fraudulent use.

Answer:
Walking on the hill is STRICTLY PROHIBITED. You must have a valid area ticket and proper ski attire to be on the hill. 
It is for the safety of you and the skiers and snowboarders on the hill that we ask you to stay off the hill. The hill is for skiers and snowboarders, not for walking about. If the protocol is not followed you will be asked to leave.

Answer: You can park right in front of the chalet. Even on busy days parking is literally steps away.

Answer:
A deposit is required for anyone renting equipment. A credit card is preferred, if you do not have a credit card, a cash deposit which is left at the office & is returned once equipment is back.

Cash Deposits are per person as listed below:
i. Full Equipment Rental - $200.00
ii. Just Skis or Snowboard - $200.00
iii. Just Boots - $150.00
iv. Just Poles or Helmet - $50.00

Answer:
No, Parking is free at Dagmar during the winter ski season and located right in front of the chalet. Handicap Parking is also available right beside the main entrance. 

NOTE: During the summer there will be parking charges if an event is going on.

Answer:
i. No, however there are multiple hotels, inns and B&B’s located in the area. 
Please contact us at info@skidagmar.com and we can provide you with a few suggestions in the area.

Answer:
Unfortunately, there is no childcare available at this time. Our chalet is a wonderful place to sit and relax if you are bringing family members that do not ski.

Answer:
Yes, Dagmar has a fully operational cafeteria, as well as a Coffee Bar and Fully Licensed Lounge.

Answer:
At this time we do not offer any bus services.
Please contact our office at 905-649-2002 ext. 21 and we can assist you with public transportation options.
Uber is popular as is Taxi service from the Go Station.

Answer:
No, Dagmar does not participate in the Snow pass Program.

Answer:

i. Passes must be visible at all times while on the hill. A loop is provided and recommended for attaching the pass to your jacket. Arm bands are also available for purchase at our office if you are not comfortable with just the loop.

**Please ensure that your pass is clearly visible to the Lift Operator when you are boarding the lift, if it is not visible you will be asked to step aside from the line-up until you pass is verified.

ii. Passes must be presented to any Dagmar employee upon request.

iii. Season passes may not be altered in any way.

Answer:
i. You can purchase passes a number of ways. Online through our website at www.skidagmar.com. Upper right hand corner in Blue; Click on the Online Store, it is easy and convenient. ii. You can visit the office at your convenience, but please call ahead to check office hours and make an appointment.

Answer:
i. Lessons are required to be booked in advanced. Please contact our snow school by email snowschool@skidagmar.com or by phone at 905-649-2002 ext. 22.
ii. Programs can be booked online through our website at www.skidagmar.com. Click on the Online Shopping Cart, it is easy and convenient.
iii. Over the phone by calling 905-649-2002-ext. 22.

Answer:
If the terms and conditions and the liability waiver are signed when you purchase your pass, your child under 18 can pick up his/her pass. If the paperwork has not been signed, a parent or guardian MUST be present in order for the child under 18 to pick up the pass. ID is required.

Answer:
Regardless of your ability, you can always improve your skiing or snowboarding technique. It is recommended that all beginners take lessons to learn to ski and snowboard properly and to reduce the chance of injury while on the hill.

Answer:
A regular area ticket must be purchased as no complimentary tickets will be issued. Tip: Have your pass handy to your helmet or skis/board or place inside your boots to help you remember.

Answer:
If you lose your pass there is a replacement fee of $66.38 plus HST the first time. If lost a second time the fee is 50% of the original pass price.

Answer:

Dagmar Resort is not responsible for lost or stolen equipment, or damages to personal property. Please bring a lock with you and lock up your equipment every time you come into the resort. Note: Locks are also available for purchase at our Gift Shop. Tip: Take good clear photos of your Skis/ Boards from the front and the back and be sure to do a close-up of the serial number on your items. This will help with identification for the police in case your equipment is taken.

Answer:
A valid Picture ID is required when picking up a pass or proof of payment.

Answer:
If you want to avoid line-ups, the best time to pick up your pass is pre-season Please be sure you have received your confirmation email that your pass is ready for pickup. Send us a quick email info@skidagmar.com or call 905-649-2002 if you are coming to the office as our office hours vary during the off season.

If you wait until your first day of skiing, you can expect a wait time up to 2 hours.

Answer:
We strive to work with our F&B vendors to provide safe and delicious meals for those with dietary restrictions. 
Despite taking every precaution we cannot guarantee that menu items are free of trace amounts of allergens or other ingredients.

Answer:
It is important to dress appropriately for the weather which is why we suggest in dressing in layers.

Important Items:
i. A winter jacket
ii. Snow pants – Jeans and Sweatpants do not dry out fast enough
iii. Bring an extra pair of socks. Properly fitting socks are very important; socks can bunch up in the ski boot and make you uncomfortable. There are ski socks available in the Gift Shop which is located in the lounge area.
iv. Long underwear
v. Long sleeve turtleneck
vi. Sweater
vii. Toque (80% of body heat is lost through your head. )Available in the Gift Shop.
viii. Waterproof warm gloves/mittens – wool or other knitted gloves get too wet. Available in the Gift Shop.
ix. Face protection – neck warmer, scarf, or face mask. Available in the Gift Shop.

Answer:

One series of signs that are posted at each lift and throughout the resort is the very important

"Alpine Responsibility Code" & "Exclusion of Liability - Assumption of Risk"

As a guest of Dagmar, please take the time as it is YOUR RESPONSIBITY to read and understand the posted signage and share the information with your family and friends.

Answer:
Unfortunately some people have given their pass to a friend and claimed it was lost. If a pass is found, whom-ever finds it and might not turn it in but will use it under false pretense hoping they will not be caught. If caught they would be banned from Dagmar. The safety of your pass is your responsibility.